CASE 01
Scaling Legal Compliance Learning Operations at a Global Technology Company
March 2021 – August 2023 · Enterprise Technology Sector · Reference: Fortune 500 Global Technology Company
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A leading global technology company's Legal Learning & Development and Global Operations Learning Organization needed a strategy and systems consulting partner to oversee a complex, high-stakes portfolio of compliance and policy training programs serving a workforce of 200,000+ users — while simultaneously designing and launching a net-new technical validation training program from the ground up, within a compressed 6-week timeline.
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Designed, developed, and launched a Central Validation technical performance-support training program on CSOD and SRT within 6 weeks — on a $30M program budget — delivering 260+ ILT hours and 600+ e-learning hours across 150+ global participants
Led a full Workday-to-Cornerstone (CSOD) integration to automate ongoing enrollments and drove data-informed best practices to increase content enrollment, accessibility, and consumption across a 200,000+ user base
Managed a 14-program legal learning portfolio and led a team of five technical and data analysts to ensure compliant, on-time course launches across domestic and international audiences
Managed global vendor relationships, onboarded contract learning professionals, and launched global training sites within 90 days
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98% participant satisfaction rating across 150+ domestic and international participants
15% reduction in on-the-job errors following Central Validation training program launch
25% improvement in accuracy and precision across trusted operational metrics
$3.8 million in annual lost revenue savings attributable to training program implementation
On-budget and ahead-of-schedule delivery within a 6-week turnaround — exceeding client expectations